Digital products
If you expressly request immediate download delivery and acknowledge that the cancellation right will be lost, the change-of-mind cancellation right ends when supply begins. If the required consent and acknowledgement were not obtained, applicable cancellation rights remain. Contact us if files are inaccessible, incomplete, faulty or materially different from their description; statutory remedies are not restricted.
Printed products
Consumers may normally cancel the printed component within 14 days after receiving a non-personalised printed order, then return it within a further 14 days. Returned items should be kept in reasonable condition. Where the digital package has already been supplied with the required consent and acknowledgement, the printed component is the £199 supplement. We refund that supplement after receiving the returned printed materials or evidence of return. The customer normally pays return postage unless the order is faulty, damaged or misdescribed. Statutory rights concerning faulty, damaged or misdescribed goods and digital content remain unaffected.
How to request help or cancel
Email support@meridencompliance.com with the order number, customer name, product, issue and requested remedy. We will provide return instructions where a physical return is required. Refunds are sent to the original payment method within the applicable legal period.
Cancellation wording
You may use this statement: “I give notice that I cancel my contract for the following order,” followed by the order number, order and receipt dates, your name, address, date and signature if submitted on paper.